Royal188 values your privacy. This document clearly explains how we collect, store, use, and protect your personal information as a member of our online betting platform in Malaysia.
Six core principles that shape how royal188 manages and protects the personal data of every member in Malaysia
Royal188 only collects information that is strictly necessary to deliver our services. We do not request irrelevant data and do not retain sensitive information beyond the period required.
Data Minimisation PrincipleAll data transmitted between your device and Royal188's servers is protected by 256-bit SSL encryption. Sensitive information such as bank account numbers and KYC data is stored in fully encrypted format.
Technical SecurityRoyal188 will never sell, rent, or share your personal information with any third party for marketing or commercial purposes without your explicit consent.
ConfidentialityYou have full rights to access, amend, delete, and control your personal data at royal188. Data management requests can be submitted via live chat or email at any time.
User RightsRoyal188's privacy policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our policy in line with the latest legal developments in Malaysia.
Legal ComplianceIn the event of a data breach involving your information, Royal188 will notify you within 72 hours via your registered email and provide immediate protective measures.
TransparencyThis Privacy Policy ("Policy") is published by Royal188 ("We", "Platform") and applies to all users, visitors, and registered members of the Royal188 website at royal188.im. This Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information.
By registering an account with Royal188, accessing our platform, or providing any personal information, you agree to accept and be bound by this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us for further action.
This Policy is to be read together with Royal188 Terms & Conditions and forms part of the agreement between you and Royal188. We are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of managing our members' personal data.
This Privacy Policy applies to all Royal188 services, including the website, live casino games, Sports Betting, slots, and all communication channels such as live chat, WhatsApp, and email.
Royal188 collects your personal information through various methods — directly from you during registration, through your use of the platform, and automatically via tracking technologies. Below is a full list of the data we may collect:
| Data Category | Information Type | Source | Requirements |
|---|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, selfie photo (KYC) | You (at registration / KYC) | Mandatory |
| Contact Information | Phone number, email address, residential address | You (at registration) | Mandatory |
| Financial Information | Bank account number, bank name, account holder name, deposit/withdrawal transaction history via TNG, GrabPay, DuitNow, FPX | You (during transactions) | Mandatory |
| Platform Usage Data | Betting history, games played, session duration, gaming preferences | The platform automatically | Automatic |
| Technical Data | IP address, device type, web browser, operating system, cookie data | The platform automatically | Automatic |
| Communication | Live chat records, support emails, complaints and feedback | Support interactions | Specific Circumstances |
Royal188 does not directly store credit or debit card information. All payments are processed through certified, secure third-party payment gateways.
Royal188 uses the personal information collected solely for legitimate purposes directly related to the operation of our online betting platform. The primary purposes are as follows:
Royal188 does not use your data to make automated decisions that produce legal effects or similarly significant consequences for you, without human involvement.
Royal188 is firmly committed to never selling or renting your personal information to any third party. However, under certain circumstances, we may need to share your data with the following parties:
Royal188 works with third-party service providers who assist in operating our platform, including payment gateway providers, cloud hosting services, analytics, and technical support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by Royal188.
Royal188 may disclose your personal information to Malaysian government authorities or regulatory bodies when required by law, court order, or to comply with valid legal process.
In cases involving fraud, money laundering, or serious security threats, Royal188 reserves the right to share relevant information with law enforcement authorities to protect the platform and its members.
Royal188 will not share your data with advertisers, data brokers, or any third-party commercial entity for marketing purposes without your explicit consent.
Royal188 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure:
Royal188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
|
Session & Security |
Maintaining your login session, preventing CSRF, and ensuring transaction security | Session / 24 hours | Cannot be disabled |
|
Platform Preferences |
Save your language settings, time zone, and display preferences | 1 year | Cannot be disabled |
|
Performance Analytics |
Understanding how members use the platform in order to improve the user experience | 2 years | Can be disabled |
|
Marketing |
Display relevant Royal188 promotions based on your interests (within the platform only) | 90 days | Can be disabled |
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the Royal188 platform.
As a Royal188 member and under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information. To exercise any of these rights, contact us at support@royal188.im or via 24/7 live chat.
Royal188 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by Malaysian law. Typical retention periods are as follows:
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Requests to delete data before the retention period ends may not be fully fulfilled if they conflict with our legal obligation to retain certain records.
The Royal188 platform may contain links to third-party services such as payment gateway providers (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, ShopeePay) and live game providers. When you use these third-party services, their own privacy policies will apply.
Royal188 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you use.
Royal188 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. When we make material amendments, we will:
Continued use of the Royal188 platform after the effective date of any amendments constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use and contact us to close your account.
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact the Royal188 team through the following channels:
Privacy rights requests (access, correction, deletion of data) will be processed within 14 calendar days from the date a complete and valid request is received.
This Privacy Policy was last updated on 1 January 2026. Please check this page periodically to stay informed about how royal188 protects your personal information.
As a Royal188 member and under Malaysia's PDPA, you have eight important rights regarding your personal data
Request a copy of all personal data that Royal188 holds about you.
Request correction of any personal information that is inaccurate or out of date.
Request the deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Request that Royal188 restrict how your data is processed in certain situations.
Receive your personal data in a structured, machine-readable format.
Withdraw your consent for specific processing activities without affecting the validity of any processing carried out prior to withdrawal.
File a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been violated.
Multiple layers of security protect every Royal188 member's personal information at all times
Your privacy and data security are Royal188's top priorities. Register a free account today and enjoy a safe, transparent betting platform that is fully PDPA Malaysia compliant.